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All compounds are sold for research and laboratory use only. Products are not for human consumption or medical use.

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Free shipping on orders $250+  ·  For research use only
Support

How Can We Help You?

Questions about your order, our compounds, or research protocols? Our team responds fast, typically within a few hours.

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Email Support
For order questions, product inquiries, wholesale requests, and everything else. Our team responds within a few hours during business days.
  • Orders & shipping questions
  • Product reconstitution help
  • COA & test results requests
  • Wholesale & bulk orders
contact@peplab.us
Order Lookup
Have your order number ready when you reach out. Include your order number, the product in question, and your inquiry for the fastest resolution.
  • Order number (found in confirmation email)
  • Product name & batch number
  • Date order was placed
Response Time
⚡ 2–4 hrs (business days) 📧 contact@peplab.us
Faster Resolutions

What to Include in Your Message

Including the right details helps us resolve your inquiry on the first response, with no back-and-forth required.

01
Order Number
Found in your confirmation email. Format: PL-XXXXXX. This lets us pull up your order instantly without asking follow-up questions.
02
Product Details
Product name, quantity, and if applicable, the batch number printed on your vial label. This helps us cross-reference test results for your specific batch.
03
Description of Issue
A clear, specific description of your question or concern. Photos are helpful for shipment issues. The more context you provide, the faster we can help.
Frequently Asked Support Questions
Quick answers to the most common inquiries.
Once your order ships, you'll receive a tracking number via email. You can use this number on the carrier's website (typically USPS or UPS) to monitor your shipment. If you haven't received a tracking email within 24 hours of ordering, contact us at contact@peplab.us.
We offer a satisfaction guarantee on all orders. If there's an issue with your order (damaged packaging, incorrect product, or quality concerns), contact us within 7 days of delivery and we'll make it right. See our full Refund Policy for details.
COAs are publicly available on our Test Results page, organized by product and batch number. The batch number is printed on your vial label. If you need a COA for a specific batch that isn't listed, email us with your order number and we'll provide it.
All orders are shipped with insulated packaging and gel ice packs. Lyophilized (dry powder) peptides are generally stable at room temperature for short periods (days to a few weeks). If your package experienced extreme heat exposure, contact us immediately with photos of the packaging. Do not use the product if you're unsure.
Yes. We accommodate wholesale and institutional orders. Email us at contact@peplab.us with the products, quantities, and your institution or organization details. Bulk pricing is available for orders of 10+ units per SKU.
Orders placed before 2PM EST ship same business day. Delivery typically takes 5–7 business days via standard shipping. Expedited options may be available at checkout. Free shipping applies to orders over $250.
Currently, PepLab.us ships within the United States only. International shipping is not available at this time. We're working to expand availability. Sign up for our newsletter to be notified when this changes.
Yes. All transactions are processed through SSL-encrypted connections. We never store raw payment data. All payment processing is handled by PCI-compliant payment processors. Your personal information is never sold or shared with third parties. See our Privacy Policy for details.

Still Have a Question?

Our team is here Monday–Friday, 9AM–6PM EST. We aim to respond to every inquiry within a few hours.

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