Our commitment to your satisfaction and product quality.
Last updated: March 2026
If you receive a product that is damaged during shipping or does not match your order, contact us within 7 days of delivery at contact@peplab.us. We will send a free replacement or issue a full refund at your choice. Please include your order number and photos of the issue.
All PepLab.us products are backed by third-party testing and Certificates of Analysis. If independent testing demonstrates that a product does not meet our stated purity specifications, we will replace the product or refund your purchase in full.
Unopened, sealed products may be returned within 14 days of delivery for a full refund. Products must be in their original, sealed packaging and in the same condition as received. Contact us for a return authorization before shipping items back.
Due to the nature of research chemicals and the importance of maintaining product integrity, we cannot accept returns on opened or reconstituted products unless there is a verified quality issue.
Orders can be cancelled for a full refund if they have not yet been shipped. Once an order has been processed and shipped, it is subject to our standard return policy.
Approved refunds are processed within 3-5 business days. Refunds are issued to the original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.
For all refund and return inquiries, email contact@peplab.us with your order number and a description of the issue.
